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Precision Garage Door of Fort Worth
about Precision Garage Door
has received 31 reviews, averaging 1.00 Stars:
Shame on Precision Garage Door Company, I called them out to fix my gate, I told the guy it may be just the battery, he looked at it and said that my circuit board was bad along with other stuff, and it will cost me about $3,500.00, the guy that fixed it 4 years ago put his sticker on the box with his number on it (which I forgot about) so I called him, it was the battery and only cost me $250.00. I hate Contractor who try to take advantage of people.
- Brenda Brewington
Technician: John Sliffe
Quick to promise installation and take my $ 6,000 deposit. But then no more communication, no installation date as promised. Owner Kristy sends out e-Mails with “noreply” origination and consequently does not answer to reply’s and questions. Technician Drey ignores texts to his cell phone although he encouraged me to check in with him anytime when he took my check. NO SERVICE HAS BEEN PERFORMED. $ 6,000 for gate operator have been taken.
- Christian Schmidt
Fort Worth, TX
Not happy. Garage door still broken after spending $580 for a spring and bearings.
- Kim Baker
Technician: John Sliffe
Have you ever experienced a business transaction that left such a bitter taste in your mouth that it just will not go away? These guys had me reaching for a large bottle of Listerine. I noticed that my garage door opener was taking longer to cycle and there was an increased noise level when doing so. So I called these guys. LESS than 10 minutes after arriving they give me a bill for $199 for the Precision Service "SPECIAL" which consisted of spraying some silicone graphite lube on the rollers and track. Little wonder they won't tell you how much or even read from a menu for a range of possible charges prior to showing up. This one will stay with me for a very, very long time. I know that there are minimum costs that must be covered for a business to make a profit and stay in business. But this one was WAY out of line. My Bad! - but Buyer Beware!
- John Bell
This company is most corrupt garage door service provider you could hire. They practice deceptive business practices by both their employees and management. Once onsite, the technician will rattle off a plethora of dollar numbers at you, chuckle about how fast he can fix it, and then hit you with an astronomical bill! But when you question it, he asks for cash instead, and states he’ll report it as a “no repair”. When you pay the $600+ dollars, because you don’t think you have any honest persons option, and call to challenge it with the office, you get lies from the management. I did call, I was promised a refund, and that they would deal with their questionable employee…non of which happened. The area manager promised to fix it, and didn’t. They seem to have no qualms with taking advantage of senior citizens, and I can attest to that. I reached out to the Texas state attorney general about this groups deceptive practices, but they make it just as difficult to get assistance. Don’t hire these people unless you’re ready to spend exorbitant amounts of money for a few minutes of work from a cackling unprofessional technician.
- Paul James
Terrible experience. Overpriced for poor quality work. First installer showed up, couldn’t do any of the work, but told me someone would be there 8-10 the next morning. No one showed up, after several calls, now it would be 4-6pm. No one showed up, finally showed the third day. Door and spring repair was fine, but mounting the new opener he up 10+ holes in the ceiling trying to find a stud. Finally found one on one side, so the opener hangs from one side and all the holes are still there. Told me he could not use the pre run wires because he was no electrician. When he finally did hook up wires he left open connections with wires just twisted together hanging. Left bolts, wires, and debris all over the garage. Left greasy hand prints on the ceiling and walls of the garage. When I pointed this all out, he just shrugged and left. Called to complain and no one will call me back yet.
- Hank Thye
Young tech was very nice. Repaired door which took 15-20 minutes. Cost was way out of line 479.00 was too much for service provided. Will not use again
- Barry Wasser
Horrible service. Called this company to come look at our garage door. The guy glanced at the garage door all of 20 seconds and told us our door was cardboard and crap and that we needed a new one. Soonest he could get a new one in would be next week. We asked if he could put it back on track in the interim and he said for 200 on top of the new garage door. Come to find out this company does not like working on our garage door brand and instead of telling us that tried to cheat us out of over 2k dollars for a new door we diid NOT need. Do not recommend this company! Take your business elsewhere.
- Sarah Maher
Fort Worth, TX
Ordered 2 garage doors back in early Nov 2021 and 4 months later still trying to get updates from MIA owner on when my doors will be completely in and installed. Extremely hard to get anyone on the phone that can give updates just get the run around. I would NOT recommend using this company!!’
- Sherri Brice
I requested a repair to my garage door. A mechanical part was making a loud noise immediately when the door was opened or immediately when the door closed. The repair man showed up on time. He adjusted the chain. He asked if I wanted him to lubricate my door. I said yes. He sprayed lubricant on each of the joints of the garage door. He put grease on the bottom of the track that held the chain. The noise went away. Two days later, the same mechanical noise came back. I sent my Ray Smith, the owner an email that said I had a problem and needed to speak to someone. I got a reply from Christie and she gave me a phone number to call. I called and spoke with "Brittany" (I think that was her name). She said she would have to refer my request for a refund from a manager/supervisor. She said they would call me back. At the same time I asked for a quote for a replacement garage door opener and the cost of installation. Without asking me what model/manufacturer I wanted, she quoted a price and she told me that she did not need my information. The price was more than $300 more than the price I had just determined for the unit and installation at Lowes. I said I would wait for a manager/supervisor to call. On Oct 3rd I send an email back to Ray Smith. I stated that if I had not heard from a manager/supervisor by 5 pm on Oct 4th.... regarding my refund request, that I would submit a negative review about his company. No one called or emailed.
- Jerry Duncan
Not happy at all. I feel like I got majorly ripped off today. $260 to mount the track back on the wall?? And my garage door opener doesn’t really work 100% still. The guy knew it when he left and his suggestion was to replace it. This should have been a $100 at most. Won’t ever recommend and telling people to not use your services.
- Tessa Markham
Our Precision Door tech today, Joey Boeglin, was truly fantastic!! He started by calling to confirm we would be available a little early. Great start. Then he explained what he could do to try to troubleshoot without gouging the price. Another great one. He worked hard, was careful to explain what he could do and did, and was professional, pleasant, and knowledgeable. We have a home also in SC and used Precision there. Both interactions, here in Frisco, TX as well, went above and beyond our expectations. Job well done. Thanks again!
- Amanda Blomstrom
I appreciate the quick service. However, I said when I called I needed some screws replaced that had fallen out and caused my garage door opener to not close all the way. The technician arrived and wanted $335.oo for diagnostic services. I balked at that because it was unnecessary. The guy charged me $151.00 to replace a screw and left. This was unreasonable and I feel ripped off.
- Lydia Rambo
I called and an appointment was set for 12-4pm. At 4pm no one had called or shown up! Very bad way to do business!!! I called & was told that the technician assigned had encountered problems at another job site and that he would not be able to come by until the next day. Then, I was told another technician would come by around 6pm. This forced me & my wife to cancel another event we had scheduled for 6pm. Bad business! Look elsewhere!!
- Paul Pierce
First off I guess I made a mistake asking a company that it appears from your web site that your basic business is to work on garage doors not gate closures. Just a few issues with your service: on the initial visit it went alright until it came time to pay. The tech offered my wife several ways to pay for the service (check, cash or credit card) she choose credit card but the only problem with that was he never told her there would be a 2% convenience charge. On the second trip out to actual do the work - we were sent an email saying our appointment would take place between 8 -10. I called at 11 and asked what had happen and the lady told me that my appointment had been changed to 12 -2. Only problem no one let us know. I called back at 1 to see when the tech was coming and the lady told me it maybe another hour and a half. While I was on hold the tech called on my cell phone and told me that he would be there in about 40 min. I think he showed up before 2. Upon completing the repair he asked my wife where the pin that hold the arm to the gate and I told her it was in the gate. Of course they could not find it. I asked her to ask him to call the tech that originally came out to see if he had mistakenly taken it. He called him and of course he said he did not. Bottom line not a real good experience. Even this form is only set up for garage door work.
- Hal Cranor
Spring broke on 1500 sq ft one story home in Keller suburb. Simple aluminum garage door. Given estimate of $149-$249 depending on door. Final charge was $559.98! Spring $250, 1” steel bearing $60, Mini(no idea what this is) $40, labor $199 and $10.98 fee to pay by credit card!
- Wanda Jaberi
My driveway gate was off the track. The Precision technician recommended that I authorize him to do maintenance on the gate to get more bang for the $300 they have to charge. I expected highway robbery and I got it! To get the gate back on track AND do the maintenance took them less than 10 minutes.
- Ellen Lovelace
Good Afternoon. Joe said he reached out to you and that everything has been resolved. I will be calling you to do the CC refund. Thank You for allowing Precision Door to do provide you with service. Have a great day !
I appreciated that Joe contacted me in an attempt to resolve my unsatisfactory experience. of course I appreciate the $90 refund for labor cost. However, $210 is still excessive for approximately 10 minutes worth of labor.
The electric that was run to the electric gate looks poor and will cost me another contractor to fix. Also, the tech did a hack job on my gate and there a bunch or jagged edges now. This was an electric gate install, not garage door
- Brady Ford
I had to called then 3 times in less than a year to come fix the garage door that was not repaired properly. Every time they came visit they wanted me to pay for new things that didn’t work. Besides it was too expensive. I don’t recommend this company.
- Theo Bianchini
Expensive and charged over $250 to spray a chain and not even open the motor or look at inside. Do maintenance yourself to save that. Also was told there was no charge to come out and got billed $49.00 for a trip fee. $200 was apparently to spray the chain with lube. Will not use again.
- Scott Moody
Thank you kindly for providing this feedback. I have left messages on the main contact number we have for you, please contact me at your convenience.
There was no service call fee, but at the end they put outrageous amount for repairing my electric gate. I believe I could have done this for half the price , if I shopped around more. I doubt I will call them again.
- Jense Benjamin
While it is our priority to be as fair as possible for service and pricing, it seems we may have missed our mark here. Thank you kindly for the feedback, we'll certainly take this as a learning experience to build from.
Beware! This company tried to rip me off. Recommended a complete gate opener replacement for $2500. I double checked the technician the following day and found out that the battery was bad, which I replaced. Works fine now. So, I fixed it for $100. Do NOT call this company for your repairs.
- Tom Rose
Mr. Rose, Thank you for taking the time to inform us of your experience. While our technicians follow a checklist for troubleshooting, it appears we have missed our mark. Human error appears to be the factor in this case, not intentionally trying to misrepresent the diagnosis. Battery voltage was checked and came in at 13.8 volts, voltage was traveling properly though the logic board and into the actuator arm pointing the problem toward the actuator arm itself. We truly apologize for the experience and the mistake.
Don't do business with these folks. They came out and surveyed my house and gave me and estimate, I paid 1/2 down, they scheduled an install date, and they left. They did not tell me anything about site prep for the installer. When the guy showed up to do the install he refused to install because there were some boxes in his way. In stead of taking a little time to move the boxes out of his way he cancelled the install. As far as I am concerned they are in breach of contract by not install the door on the agreed time and date.
- Michael Neal
Friendly fast service, knowledgeable, good service plans
- Beverly Dobbins
Fort Worth, TX
Chose one off internet search! Horrible quote. $1199.00 for a &149 simple repair that a different company did because even I knew an estimate of over a thousand dollars was inflated and wrong! I did not use your company. Shame on you Juan for allowing people to give bids like that out. The rail that might have needed to be replaced, Percision quoted me $250 for the part. Even I knew it wasn’t worth more than a couple of dollars of metal. The actual part didn’t even need to be replaced. But if I did need it, the cost with the company I used and two other companies was between 21 and $26.
- Michelle Manis
I was incredibly disappointed with the service received by Precision and I will not be recommending this company to my friends and colleagues. Our 23 year old garage had been acting up for a few weeks so we made an appointment. The technician suggested to bring down the door to adjust the issue and it would be a $350 fee. After he brought down the door, he encouraged us to purchase rollers for $180 fee and communicated the adjustment should fix everything. After $550 in charges, the garage door was only fixed to work manually and the technician encouraged we purchase a new garage door and motor since the motor was also 12 years old and past it's expectancy. I'm still unclear as to why this wasn't suggested before the $550 charge? When I followed up with the Office Manager, she assured me the technician did at least fix the door to be working in a manual status and he didn't say we "had to" buy a garage door but it was merely a suggestion. I'm not sure many people would feel appeased with that comment as I wish the technician would have given a more proper assessment from the beginning understanding he was dealing with a 23 year old garage door and 12 year old motor. Surely a seasoned technician would make the recommendation to consider the new purchase prior to charging us for a temporary fix. We ended up moving forward with the garage door replacement and I was happy with the technician (Chris) who worked with the replacement as he was professional and efficient which is the only reason I am giving this review 1 star. Please understand, I also reached out to your staff 4 days ago willing to provide feedback prior to posting this review since the feedback button asks us to reach out before posting if we did not feel the service was up to standards. However, no one reached back out to me. Yet again, a disappointment. This company seems to be more concerned about the bottom line verses their customer service. We felt taken advantage of and misled with the entire situation. It was a huge bummer.
- Micheal + Jessica Craycraft
To whom it may concern: I cannot express how disappointed I am with your company. From day one of doing business with Precision I have had nothing but problem. Let me give some history: 1- based on a suggestion from Precision I purchased a garage door opener from a third party vendor - suggested by a Precision technician while installing an opener an another one of my properties. 2- The day of installation the technician insisted that he could not install the Unit I bought at the recommendation of the Precision technician. 3- I had to purchase a whole new unit from Precision to install. To date I have spent over 3K with Precision on what is supposed to be the #1 unit you sell. 4- The original opener installed blew and at first precision wanted to bill me for a whole new install even though I had warranty. After many arguments precision finally installed a new unit under warranty. 5- Since the install of the second unit I have had intermittent issues with the unit not going down. Precision has sent a technician out twice whom both state nothing is wrong with the opener even though I have shown video of the unit not working. 6- The last vist the manager at precision stated that if the issue happened again they would replace the unit under warranty. 7- Today the technician once again stated that there is nothing wrong with the unit and that is after seeing the video. I once again have been told that there is nothing Precision can do. I am sorry but the service provided by precision is unacceptable. I have yet to get the service Precision is committed to providing. Your warranties are not honored and your team does not do the right thing. What they do is find excuses to not provide a device that works. I will be filing a complaint with the BBB as well giving details feedback on consumer review website. I do not accept “nothing we can do”! Thanks
- Kenneth Trudell
Easy to make an appointment The appointment was kept within the timeframe stated.
- Aneesah Salahuddin
Service was professional, on time and budget
- Lawrence Jackson
They get 1 star because I could not give them 0. The technician tried to up sell my why equipment and service we did not need and then did not show up for the installation appointment. We cancelled and bought a garage door opener at Home Depot and had it installed, it cos less than half of what Precision quoted.
- Dan M