Garage Door Repair in Fort Worth Metro - Page 2

Jense Benjamin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

There was no service call fee, but at the end they put outrageous amount for repairing my electric gate. I believe I could have done this for half the price , if I shopped around more. I doubt I will call them again.

Tom Rose

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Beware! This company tried to rip me off. Recommended a complete gate opener replacement for $2500. I double checked the technician the following day and found out that the battery was bad, which I replaced. Works fine now. So, I fixed it for $100. Do NOT call this company for your repairs.

Michael Neal

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Don't do business with these folks. They came out and surveyed my house and gave me and estimate, I paid 1/2 down, they scheduled an install date, and they left. They did not tell me anything about site prep for the installer. When the guy showed up to do the install he refused to install because there were some boxes in his way. In stead of taking a little time to move the boxes out of his way he cancelled the install. As far as I am concerned they are in breach of contract by not install the door on the agreed time and date.

Beverly Dobbins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Friendly fast service, knowledgeable, good service plans

Michelle Manis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chose one off internet search! Horrible quote. $1199.00 for a &149 simple repair that a different company did because even I knew an estimate of over a thousand dollars was inflated and wrong! I did not use your company. Shame on you Juan for allowing people to give bids like that out. The rail that might have needed to be replaced, Percision quoted me $250 for the part. Even I knew it wasn’t worth more than a couple of dollars of metal. The actual part didn’t even need to be replaced. But if I did need it, the cost with the company I used and two other companies was between 21 and $26.

Micheal + Jessica Craycraft

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was incredibly disappointed with the service received by Precision and I will not be recommending this company to my friends and colleagues. Our 23 year old garage had been acting up for a few weeks so we made an appointment. The technician suggested to bring down the door to adjust the issue and it would be a $350 fee. After he brought down the door, he encouraged us to purchase rollers for $180 fee and communicated the adjustment should fix everything. After $550 in charges, the garage door was only fixed to work manually and the technician encouraged we purchase a new garage door and motor since the motor was also 12 years old and past it's expectancy. I'm still unclear as to why this wasn't suggested before the $550 charge? When I followed up with the Office Manager, she assured me the technician did at least fix the door to be working in a manual status and he didn't say we "had to" buy a garage door but it was merely a suggestion. I'm not sure many people would feel appeased with that comment as I wish the technician would have given a more proper assessment from the beginning understanding he was dealing with a 23 year old garage door and 12 year old motor. Surely a seasoned technician would make the recommendation to consider the new purchase prior to charging us for a temporary fix. We ended up moving forward with the garage door replacement and I was happy with the technician (Chris) who worked with the replacement as he was professional and efficient which is the only reason I am giving this review 1 star. Please understand, I also reached out to your staff 4 days ago willing to provide feedback prior to posting this review since the feedback button asks us to reach out before posting if we did not feel the service was up to standards. However, no one reached back out to me. Yet again, a disappointment. This company seems to be more concerned about the bottom line verses their customer service. We felt taken advantage of and misled with the entire situation. It was a huge bummer.

Kenneth Trudell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

To whom it may concern: I cannot express how disappointed I am with your company. From day one of doing business with Precision I have had nothing but problem. Let me give some history: 1- based on a suggestion from Precision I purchased a garage door opener from a third party vendor - suggested by a Precision technician while installing an opener an another one of my properties. 2- The day of installation the technician insisted that he could not install the Unit I bought at the recommendation of the Precision technician. 3- I had to purchase a whole new unit from Precision to install. To date I have spent over 3K with Precision on what is supposed to be the #1 unit you sell. 4- The original opener installed blew and at first precision wanted to bill me for a whole new install even though I had warranty. After many arguments precision finally installed a new unit under warranty. 5- Since the install of the second unit I have had intermittent issues with the unit not going down. Precision has sent a technician out twice whom both state nothing is wrong with the opener even though I have shown video of the unit not working. 6- The last vist the manager at precision stated that if the issue happened again they would replace the unit under warranty. 7- Today the technician once again stated that there is nothing wrong with the unit and that is after seeing the video. I once again have been told that there is nothing Precision can do. I am sorry but the service provided by precision is unacceptable. I have yet to get the service Precision is committed to providing. Your warranties are not honored and your team does not do the right thing. What they do is find excuses to not provide a device that works. I will be filing a complaint with the BBB as well giving details feedback on consumer review website. I do not accept “nothing we can do”! Thanks

Aneesah Salahuddin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Easy to make an appointment The appointment was kept within the timeframe stated.

Lawrence Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was professional, on time and budget

Dan M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They get 1 star because I could not give them 0. The technician tried to up sell my why equipment and service we did not need and then did not show up for the installation appointment. We cancelled and bought a garage door opener at Home Depot and had it installed, it cos less than half of what Precision quoted.

Scott Shellhouse

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

These people are crooked! I had a technician come to my house for a simple reprogramming of my garage door opener and remotes. He told me that the opener, which was only 4 years old, had to be replaced, and presented me with an estimate for over $1000.00 to replace the opener. I was charged $149 for the visit. I had another company come the next day and tell me there was absolutely nothing wrong with the opener.