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Precision Garage Door of Fort Worth
about Precision Garage Door
has received 14 reviews, averaging 2.00 Stars:
Fort Worth, TX
At the end of the day my garage door opener was repaired and working. However, I will probably not call this company again to repair my garage door or opener. The technician's approach was "I will do this for this amount of money" rather then this is what is wrong with your garage door opener system and here is what is will cost to fix it" My perception was the technician was not very good at determining what the problem was and fixing it. When I have a problem I need fixed, I want a company to come and tell me what is wrong and what it will cost to fix it, your technician did not do that.
- Dean Hayes
Unfortunate low level of customer service. No care for the client. Rudeness from staff. Unable to maintain appointment times.
- Javier Sagardia
Technician: Garrett Southernland
Had two new doors and operators. 4 months later one completely came off track due to cable lock on one side due what appeared to be improper installation of the track. They came out and the tech (who was nice and just doing his job) quoted me $1,100 to fix it. I asked why it was not covered under warranty and he called two supervisors who both did not hesitate to blame us and said if it was their fault then it would’ve happened earlier, so it must have been our fault. The tech agreed there was no damage to door and it really was not our fault.
- Brendon Nelson
Adjusted sensors. 5 minutes. $90.00: Enough said.
- Janette and robert Larson
When I made the appointment on the phone the schedulers were completely professional and very pleasant. The technician who serviced us though was very arrogant, dismissive and frankly did not seem to have a lot of knowledge. We had universal remotes that said they were compatible with the brand of garage doors we have. He told us they wouldn't work. Then when we pointed out on the box that they were compatible he seemed surprised but then agreed. We have used a different garage door repair company in the past and will be going back to them. When we asked if he would program the remotes he said yes, then shot back at me, "it's $50 a door per remote." That would have been $400 to simply program the remotes. The other company always did it for free. We will not be calling again.
- Michaele Frederick
Made an appointment, confirmed the appointment twice. Took off work to be there for their 2hr. Window. They never showed up.
- Mike S
The work was fine, but the price seemed extravagant.
- Ed Harrison
My problem was fixed. However, I'm completely dissatisfied with the price I paid for what amounted to a 60 second fix. My issue was actually remedied by Chamberlain phone support and is something I could have worked with them to complete if I could have gotten connected directly to them. Basically I paid over $200 to have my OH door opener reset by holding down the button for 10sec. The tech was cordial and professional but this definitely gives me pause in ever using this service again. Quite honestly I will go out of my way to use a different vendor for my future garage door needs.
- Shelby Dunn
Wow, on time and very professional and there were 3 quote that was offer to me, I'm interested in getting this work done but, because of the funds at this time I have to reschedule the work overall I'm please with Precision team.????
- Lawrence Patterson
Fort Worth, TX
The tech who came out basically tried to blame me for certain things. I was not impressed to the point that I might look for service else where. I have always thought you all were great but this time I was disappointed.
- Sammye Dunn
I believe the initial charge of $195 for service is too expensive and for this reason I will not be using your company in the future. Honestly it took your Technician longer to explain what he was going to do than performing the actual service. I also did not agree with your Technician assessment of the problem. I normally do not post negative ratings(only positive), but felt unless you receive feedback like this, you can't make changes.
- Brent Hooker
As I understand it, I made the single largest purchase in your history. The job is not complete and there have been numerous problems and you ask me for a review and ,of course, you have already sent the invoice for the job although it is not complete. The salesman, Victor, and installer, David, are topnotch otherwise I would have refused the doors and called my lawyer.
- Martin Lowe
Working with Precision Doors was interesting. Here is how it went down: 1. The sales guys were GREAT. I actually canceled with another company and went with them as they promised to install a custom sized door within 2 weeks. They seemed honest and forthright. 2. 2.5 weeks later I had heard nothing from anyone. I called Precision and found out the door was never ordered. This put me in a very big bind because I work out of the garage. 3. After deliberation, they promised to install in another week but failed to appear a second time. After a firm phone call, they said they failed to load the door on the truck because of the size but never told me until I called them. They then promised me a "trim package" to make up for the 2nd mishap. 4. The door finally arrived the following week but without the promised trim package. At this point, I'm seeing red. The installers were GREAT. The problem with Precision is operations. They're awful. The sales guys and installers are suffering because of poor performance in the office. I will never use them again.
- Steven Sisler
You are way too expensive. You charge $195 even if it involves just tightening two screws holding the laser beam bracket. I paid a replacement of broken spring for $125 with another company before. It took him more than an hour. But your minimum charge is $195?, which was never mentioned before work began.
- Yong Park