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about Precision Garage Door
Precision Garage Door of Fort Worthhas received 1486 reviews, averaging 4.83 Stars:
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Justin, TX
I would highly recommend Precision for garage door repairs or service. Everyone, from the person taking my call to the repair technician (Kelvin), was extremely polite, knowledgeable, and professional. I called on Saturday morning and the repair was completed the same day, within a few hours of my call. These guys definitely provide outstanding service!
- Bruce V
Product:
Arlington, TX
As I understand it, I made the single largest purchase in your history. The job is not complete and there have been numerous problems and you ask me for a review and ,of course, you have already sent the invoice for the job although it is not complete. The salesman, Victor, and installer, David, are topnotch otherwise I would have refused the doors and called my lawyer.
- Martin Lowe
Lewisville, TX
I did a google search and also a BBB search and saw they were accredited. The people I spoke with on the phone, the tech, Nick, and the installer, David were all very friendly and cheerful. They made the whole experience very easy when I did buy the door. Installation was the next day after Deciding that I needed a new garage door. I definitely will recommend this company.
- Carol Johnson
Product:
Roanoke, TX
John - Thanks for adjusting the balance of our garage door. You came when you said and charged us what you said. How can you beat that? It's been going up and down much easier and has yet to fail. Thanks Again! d
- Doug Harper
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I’ve used your service in the past and chose to call on you again because I’m confident about the level of profesionalism and quality of craftsmanship I will receive.
- Tim Taft
Product:
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Mr. kelvin C-Wallace just replaced two springs for my garage door in just an hour on Sunday morning. He was so professional , courteous and expert. I will recommend them highly. Thank you for helping us on Sunday!
- Sam Azad
Lewisville, TX
Kelvin was excellent. Gave me 3 options and didn’t pressure me for the highest price opener. Once the decision was made he went to work on Installation. After about 45 minutes to an hour it was done. He left the area cleaner than it was when he arrived. I give my highest praise and thank him for his hard work.
- Mike Killon
Product:
Keller, TX
Our door would not open, trapping us at home with both cars in garage Your repair specialist John arrived in about 20 minutes, replaced the rollers and lubricated everything Doors now better than new. Quiet and smooth. John was very professional and knowledgeable.
- Robert Bair
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All I can say is Nick is the ultimate Professional! He serviced my garage door expeditiously and I am definitely a satisfied DeSoto customer! Thank you!
- Tivia Devonish
Product:
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Contacted Precision after challenging interaction with the installer of my Master Lift gate mover. Tech was scheduled 48 hours after call and arrived promptly on time. James was able to correctly assess the situation and had my rolling gate functional in less than an hour. Courteous and professional. I’ll refer friends and colleagues to Precision and hope they are as fortunate as I was to work with James.
- Michael Williams
Fort Worth, TX
The repairman you sent was awesome! I left both garage openers in the car in my garage. I closed it from inside and there is no key pad on the outside. The garage was built in 1928, so I felt opening it was impossible. He would not give up and finally opened it with a coat hanger. Thank you so much! I will definitely recommend you!
- Peggy Mccoy
Fort Worth, TX
Chose one off internet search! Horrible quote. $1199.00 for a &149 simple repair that a different company did because even I knew an estimate of over a thousand dollars was inflated and wrong! I did not use your company. Shame on you Juan for allowing people to give bids like that out. The rail that might have needed to be replaced, Percision quoted me $250 for the part. Even I knew it wasn’t worth more than a couple of dollars of metal. The actual part didn’t even need to be replaced. But if I did need it, the cost with the company I used and two other companies was between 21 and $26.
- Michelle Manis
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Amazing service from start to finish! Scheduled on line at 11 pm, they were able to have a technician come out the following morning between 8-10 am. Brandon was on time, and very nice, and professional. I will definitely recommend your company, and use you again.
- Anita Hungle
Product:
Arlington, TX
Kelvin came out diagnosed the problem and fixed it very quickly and professionally...very happy with the service
- Lee Roberts
Saginaw, TX
Well let's just say I wasn't to impressed with my service they rescheduled on me twice and when the tech came here he could not do the job alone told me he was leaving to get help and they got back hours later could only do one door before dark then one left and the other tech had to work alone but he was good and he said I needed some kind of door strips to help close the gaps and so now I am still waiting let's just say I'm not paying my balance until the job is finished
- Rhonda Kemp
Product:
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I was incredibly disappointed with the service received by Precision and I will not be recommending this company to my friends and colleagues. Our 23 year old garage had been acting up for a few weeks so we made an appointment. The technician suggested to bring down the door to adjust the issue and it would be a $350 fee. After he brought down the door, he encouraged us to purchase rollers for $180 fee and communicated the adjustment should fix everything. After $550 in charges, the garage door was only fixed to work manually and the technician encouraged we purchase a new garage door and motor since the motor was also 12 years old and past it's expectancy. I'm still unclear as to why this wasn't suggested before the $550 charge? When I followed up with the Office Manager, she assured me the technician did at least fix the door to be working in a manual status and he didn't say we "had to" buy a garage door but it was merely a suggestion. I'm not sure many people would feel appeased with that comment as I wish the technician would have given a more proper assessment from the beginning understanding he was dealing with a 23 year old garage door and 12 year old motor. Surely a seasoned technician would make the recommendation to consider the new purchase prior to charging us for a temporary fix. We ended up moving forward with the garage door replacement and I was happy with the technician (Chris) who worked with the replacement as he was professional and efficient which is the only reason I am giving this review 1 star. Please understand, I also reached out to your staff 4 days ago willing to provide feedback prior to posting this review since the feedback button asks us to reach out before posting if we did not feel the service was up to standards. However, no one reached back out to me. Yet again, a disappointment. This company seems to be more concerned about the bottom line verses their customer service. We felt taken advantage of and misled with the entire situation. It was a huge bummer.
- Micheal + Jessica Craycraft
Product:
Colleyville, TX
Nick , the installer was very polite and did a great job in a short time.Hope they have 10 employees like him The price seems a bit high for replacing a single spring but when you're desperate to open the garage you just pay and move forward.Cost was $481 which included spring,a center bearing, 10 new rollers (optional) Next time I'll hope to be able to drive shop and get the best deal.
- Bud Culberston
Product:
Coppell, TX
Initial booking experience set us on rough start. Sent my appointment to another state and I wasted 2.5 hours waiting for someone that was never coming. The office called me as I was on the line with another agent. They were apologetic and offered other times on Saturday, but they didn't work for me. We rescheduled for Sunday morning with no additional fees being charged for that. Nick was there on time and was great. Very personable, knowledgeable and thorough. Saw that the garage door was off track and hanging on 1 side with the cable all tangled. He walked me through possible root causes and what he had to do to repair it. Based on my research, I thought the price was fair and he completed the work in less time that I thought. I was very pleased and I would use and/or recommend their service in the future.
- Mike Simpson
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Emergency garage door repair. Cars stuck in garage on a Saturday night. 5 Stars! Bret was great.
- Bill Spae
Saginaw, TX
The sales person Victor McGruder was very nice and professional. We bought a garage door and an opener. I liked the idea that it could be operated from a smart phone. What I did not like, I was not told that more equipment would be needed. The door installer, David, was very helpful and professional. He did a good job and did it quickly. I have used Precision Door twice and highly recommend them.
- William Henderson
Product:
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To whom it may concern: I cannot express how disappointed I am with your company. From day one of doing business with Precision I have had nothing but problem. Let me give some history: 1- based on a suggestion from Precision I purchased a garage door opener from a third party vendor - suggested by a Precision technician while installing an opener an another one of my properties. 2- The day of installation the technician insisted that he could not install the Unit I bought at the recommendation of the Precision technician. 3- I had to purchase a whole new unit from Precision to install. To date I have spent over 3K with Precision on what is supposed to be the #1 unit you sell. 4- The original opener installed blew and at first precision wanted to bill me for a whole new install even though I had warranty. After many arguments precision finally installed a new unit under warranty. 5- Since the install of the second unit I have had intermittent issues with the unit not going down. Precision has sent a technician out twice whom both state nothing is wrong with the opener even though I have shown video of the unit not working. 6- The last vist the manager at precision stated that if the issue happened again they would replace the unit under warranty. 7- Today the technician once again stated that there is nothing wrong with the unit and that is after seeing the video. I once again have been told that there is nothing Precision can do. I am sorry but the service provided by precision is unacceptable. I have yet to get the service Precision is committed to providing. Your warranties are not honored and your team does not do the right thing. What they do is find excuses to not provide a device that works. I will be filing a complaint with the BBB as well giving details feedback on consumer review website. I do not accept “nothing we can do”! Thanks
- Kenneth Trudell
Product:
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TECHNICIAN WAS PROMPT AND COURTIOUS. HE WAS KNOWLEDGEABLE IN THE OPERATION OF GARAGE DOOR AND DOOR OPENERS AND HE DID AN EXCELLENT EVALUATION AND ADJUSTMENT. HIS DEMEANOR WAS ONE OF A PERSON WHO CARES ABOUT HIS WORK AND THE HOMEOWNERS SATISFACTION.
- Jerry Thompson
Product:
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Nick was knowledgeable, thoughtful, listened to my needs and, more importantly, did not try to up sale me. He was thorough in his explanation in ensuring that I fully understood what i was purchasing, how it would meet my needs and that I knew how to operate the equipment.
- Dejuan Taylor
Product:
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The service from your company expeded my expectations! The worker was very attentive to my needs and very effeicient in getting the job done !!
- Dandria Todd
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Bret was exrremly patient and explained things very well to enable us to make inforned decisions on course of action.
- Nehboob Jamal
Product:
Keller, TX
I just wanted to say thank you for excellent customer service. We couldn’t open our garage door and called Precision. Jonathan came and was able to fix the problem very quickly. The door was just stuck with paint I had applied the night before. He didn’t even charge me for the visit and even applied garage door lube to the door to make it run smoother. I will definitely turn to Precision for any garage door needs I have in the future. Thanks again!
- Stephen Cain
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Didn't know, until I completed the review that WAS members get a 15% discount. Oh well, live and learn!
- Mike Grim
Product:
The Colony, TX
Great service! I wanted an entry pad for my opener on the outside. I had it installed, as well as a thorough evaluation of my door. Our technician was outstanding!
- Susan Austin
Product:
Southlake, TX
I called the company around 1pm and the technicians came out several hours later. Both gentlemen were very nice, polite and honest in the repairs. They gave me three options on the repairs and gave me the pros and cons for each option. VERY pleased with the service and would highly recommend this company to anyone.
- Jan Hawthorne
(817) 935-8030
(817) 935-8030(214) 210-0181
(214) 210-0181(817) 533-8300
(817) 533-8300(817) 345-6060
(817) 345-6060(940) 220-9600
(940) 220-9600(817) 601-8999
(817) 601-8999(940) 222-2600
(940) 222-2600(817) 864-1900
(817) 864-1900(817) 935-8181
(817) 935-8181(817) 935-8055
(817) 935-8055Office: (817) 203-2700
1150 Blue Mound Rd. W
Suite 810
Fort Worth, TX 76052
Office: (682) 254-0807
535 S Nolan Drive
Suite 300
Southlake, TX 76092
Office: (817) 406-1399
3000 N FM 51
Suite 109
Weatherford, TX 76085
The best
- Irfan Cheema