Read what people are saying
about Precision Garage Door

I was incredibly disappointed with the service received by Precision and I will not be recommending this company to my friends and colleagues. Our 23 year old garage had been acting up for a few weeks so we made an appointment. The technician suggested to bring down the door to adjust the issue and it would be a $350 fee. After he brought down the door, he encouraged us to purchase rollers for $180 fee and communicated the adjustment should fix everything. After $550 in charges, the garage door was only fixed to work manually and the technician encouraged we purchase a new garage door and motor since the motor was also 12 years old and past it's expectancy. I'm still unclear as to why this wasn't suggested before the $550 charge? When I followed up with the Office Manager, she assured me the technician did at least fix the door to be working in a manual status and he didn't say we "had to" buy a garage door but it was merely a suggestion. I'm not sure many people would feel appeased with that comment as I wish the technician would have given a more proper assessment from the beginning understanding he was dealing with a 23 year old garage door and 12 year old motor. Surely a seasoned technician would make the recommendation to consider the new purchase prior to charging us for a temporary fix. We ended up moving forward with the garage door replacement and I was happy with the technician (Chris) who worked with the replacement as he was professional and efficient which is the only reason I am giving this review 1 star. Please understand, I also reached out to your staff 4 days ago willing to provide feedback prior to posting this review since the feedback button asks us to reach out before posting if we did not feel the service was up to standards. However, no one reached back out to me. Yet again, a disappointment. This company seems to be more concerned about the bottom line verses their customer service. We felt taken advantage of and misled with the entire situation. It was a huge bummer.

- Micheal + Jessica Craycraft

Nick , the installer was very polite and did a great job in a short time.Hope they have 10 employees like him The price seems a bit high for replacing a single spring but when you're desperate to open the garage you just pay and move forward.Cost was $481 which included spring,a center bearing, 10 new rollers (optional) Next time I'll hope to be able to drive shop and get the best deal.

- Bud Culberston

Initial booking experience set us on rough start. Sent my appointment to another state and I wasted 2.5 hours waiting for someone that was never coming. The office called me as I was on the line with another agent. They were apologetic and offered other times on Saturday, but they didn't work for me. We rescheduled for Sunday morning with no additional fees being charged for that. Nick was there on time and was great. Very personable, knowledgeable and thorough. Saw that the garage door was off track and hanging on 1 side with the cable all tangled. He walked me through possible root causes and what he had to do to repair it. Based on my research, I thought the price was fair and he completed the work in less time that I thought. I was very pleased and I would use and/or recommend their service in the future.

- Mike Simpson

Emergency garage door repair. Cars stuck in garage on a Saturday night. 5 Stars! Bret was great.

- Bill Spae

The sales person Victor McGruder was very nice and professional. We bought a garage door and an opener. I liked the idea that it could be operated from a smart phone. What I did not like, I was not told that more equipment would be needed. The door installer, David, was very helpful and professional. He did a good job and did it quickly. I have used Precision Door twice and highly recommend them.

- William Henderson

To whom it may concern: I cannot express how disappointed I am with your company. From day one of doing business with Precision I have had nothing but problem. Let me give some history: 1- based on a suggestion from Precision I purchased a garage door opener from a third party vendor - suggested by a Precision technician while installing an opener an another one of my properties. 2- The day of installation the technician insisted that he could not install the Unit I bought at the recommendation of the Precision technician. 3- I had to purchase a whole new unit from Precision to install. To date I have spent over 3K with Precision on what is supposed to be the #1 unit you sell. 4- The original opener installed blew and at first precision wanted to bill me for a whole new install even though I had warranty. After many arguments precision finally installed a new unit under warranty. 5- Since the install of the second unit I have had intermittent issues with the unit not going down. Precision has sent a technician out twice whom both state nothing is wrong with the opener even though I have shown video of the unit not working. 6- The last vist the manager at precision stated that if the issue happened again they would replace the unit under warranty. 7- Today the technician once again stated that there is nothing wrong with the unit and that is after seeing the video. I once again have been told that there is nothing Precision can do. I am sorry but the service provided by precision is unacceptable. I have yet to get the service Precision is committed to providing. Your warranties are not honored and your team does not do the right thing. What they do is find excuses to not provide a device that works. I will be filing a complaint with the BBB as well giving details feedback on consumer review website. I do not accept “nothing we can do”! Thanks

- Kenneth Trudell

TECHNICIAN WAS PROMPT AND COURTIOUS. HE WAS KNOWLEDGEABLE IN THE OPERATION OF GARAGE DOOR AND DOOR OPENERS AND HE DID AN EXCELLENT EVALUATION AND ADJUSTMENT. HIS DEMEANOR WAS ONE OF A PERSON WHO CARES ABOUT HIS WORK AND THE HOMEOWNERS SATISFACTION.

- Jerry Thompson

Nick was knowledgeable, thoughtful, listened to my needs and, more importantly, did not try to up sale me. He was thorough in his explanation in ensuring that I fully understood what i was purchasing, how it would meet my needs and that I knew how to operate the equipment.

- Dejuan Taylor

The service from your company expeded my expectations! The worker was very attentive to my needs and very effeicient in getting the job done !!

- Dandria Todd

Bret was exrremly patient and explained things very well to enable us to make inforned decisions on course of action.

- Nehboob Jamal

I just wanted to say thank you for excellent customer service. We couldn’t open our garage door and called Precision. Jonathan came and was able to fix the problem very quickly. The door was just stuck with paint I had applied the night before. He didn’t even charge me for the visit and even applied garage door lube to the door to make it run smoother. I will definitely turn to Precision for any garage door needs I have in the future. Thanks again!

- Stephen Cain

Didn't know, until I completed the review that WAS members get a 15% discount. Oh well, live and learn!

- Mike Grim

Great service! I wanted an entry pad for my opener on the outside. I had it installed, as well as a thorough evaluation of my door. Our technician was outstanding!

- Susan Austin

I called the company around 1pm and the technicians came out several hours later. Both gentlemen were very nice, polite and honest in the repairs. They gave me three options on the repairs and gave me the pros and cons for each option. VERY pleased with the service and would highly recommend this company to anyone.

- Jan Hawthorne

5 Every time we call for service or a question we are pleased with the quick and courteous response. Would always recommend Precision Doors

- Brantley Booe

Thank you so much for your service! You responded promptly when I had an emergency. The technician told me all charges up front and let me decide on the solution that fit our needs the best. And the technician did a fantastic job!

- Monica Serin

Outstanding service! I came home to a broken spring and inoperable door at 7:30pm. Got online to your website, and within an hour, you had the most excellent service technician, Jonatan, at my house. The door was fixed in 30 minutes and order restored by 9:00pm. Outstanding! From the initial help with Kylie at the call center to Jonatan's excellent service, I will not call anyone but Precision in the future for my garage door requirements. Precision is top notch and Jonatan is a true professional. Thanks for being there when we needed help.

- Brad Snively

Precision was able to get someone out the same day to look at my door. Brandon was very polite, friendly and helpful. We discussed repair vs replace. The office in Arizona called me several times to discuss our options. They seemed to genuinely care about the service provided.

- Glenda Thompson

Victor was absolutely WONDERFUL! He was very honest, up front,direct, but yet funny all at the same time! He deserves a RAISE!!!

- Tony Barnes

Courteous, fast, very professional. Excellent service start to finish. Will recommend.

- Kevin Lawton

I called for an estimate pretty late in the afternoon and they had someone out within 2 hours. Bob and Rob at the office were very friendly, and helpful. Victor came out and looked at our doors and gave us our estimate. He was also very friendly and helpful. We are looking forward to getting our installation scheduled.

- Brittney Burross

Timely and great service!

- Rich Green

Very good end to end sales to installation process. Sales person was not push, knew the pros and cons of competitors in the area, and created a custom solution for my home. Service techs with the install continued the excellent service and completed it in a timely manner. I would absolutely recommend them to others.

- Kelly Hall

Excellent Professional service on a Sunday no less. I could not have expected more. I would definetly recommend Brandon and the whole staff at Precision. I would noe hesitate to use their service again should the need arise.

- Robert King

Excellent service. Technician arrived early and gave us several options for repair. Very pleased and will be doing further business with this company.

- Janis Brendle

Our garage door broke and would not open or close. It was stuck half way. I called Precision and they were there in an hour. Nick was a great, meticulous worker who explained what needed to be done and then he did it. We are very appreciative for his excellent work and friendly demeanor. We would heartily recommend Precision and Nick.

- Paul Vicalvi

Service was excellent,fast and on time.

- Cynthia Sargent

they came when they said they would and the guy did a very good job and was very helpful to me. thank you john ziino

- John Ziino

Single door opener replaced, failing 1997 springs replaced on single and double doors (balancing). Technician Nick was outstanding. Arrived on time, had the skills and experience to troubleshoot diagnose and make reasonable good better best recommendations with solid technical and financial reasons. Worked efficiently, gave a solid demo, answered all of my questions, left my garage in excellent condition. Happy.

- Rick Endert

Prompt arrive for scheduled appointment & efficient five-star customer service.

- Gene Moten